Grievance Redressal Policy

GoTripBroker · gotripbroker.com Last updated: 29 July 2026 Version 1.0
Note: Structured template for legal review. Have a qualified lawyer finalise before go-live.

Grievance Officer

Per IT Intermediary Guidelines Rules 2021 and E-commerce Rules 2020. Name: [Grievance Officer Name]. Email: info@gotripbroker.com. Hours: Mon-Fri 10:00-18:00 IST. Process: (1) Try in-platform support tickets. (2) Email Grievance Officer with account details and evidence. (3) Acknowledgement within 24 hours. (4) Resolution within 30 days. Escalation: NCDRC or appropriate courts. DPDP Act data requests also handled here.

For questions about this policy, contact info@gotripbroker.com
GoTripBroker / GoTripBroker · gotripbroker.com

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