Privacy Policy

Introduction

GoTripBroker (gotripbroker.com) protects your personal data under the DPDP Act 2023. We collect name, email, phone, KYC documents, payment data, and usage logs for account management, bookings, KYC, notifications, and legal compliance. Data shared with Razorpay, SMS providers, and authorities when required. Retention: account lifetime plus 7 years for GST audit. Rights: access, correct, erase your data. Contact: info@gotripbroker.com

Corporate and LTC/LTA information

When you post a corporate or LTC/LTA trip we collect additional information, which may include your company name and GSTIN, billing address, employee name and identifier, employer details, block year and declared destination. Tickets and boarding passes that your agent uploads may also contain personal information.

This information is stored securely, is accessible only to you, the vendor you book with, and authorised GoTripBroker administrators, and is never made public. Uploaded documents are held in private storage and can only be downloaded through short-lived, authorised links.

Employer / HR portal

If your employer books travel for you through our HR portal, the organisation administrator can see the trips and bookings made for their own employees, including invoices and (for LTC/LTA) claim documents. Administrators can never see another organisation's data. Your personal contact details are not revealed to any vendor before a booking is paid.

Trip check-in messages

Our check-in messages contain no personal contact details. They carry only your booking reference and a single-use, expiring link.

WhatsApp messaging

If you choose to opt in, we may contact you on WhatsApp about your account and your bookings. We use the WhatsApp Business Platform provided by Meta, and your phone number is shared with Meta solely to deliver those messages.

What we send. Only transactional messages about your own activity, for example:

• a verification code when you register;
• confirmation that your account has been activated;
• an alert when a new quote arrives on your trip;
• confirmation that a booking or payout has been completed;
• a trip check-in asking whether your trip happened as promised.

What we never send. Our WhatsApp messages contain no personal contact details - no phone numbers, no e-mail addresses and no addresses, whether yours or anyone else's. They carry only a booking reference and a secure link back to the platform. We do not send marketing or promotional messages on WhatsApp, and we never share your number with vendors or any other user.

Consent and opting out. WhatsApp messaging is optional and is never enabled without your consent. We record the date, time and IP address at which you gave that consent. You may withdraw it at any time by replying STOP to any of our WhatsApp messages, or by turning WhatsApp off in your account settings. Withdrawing consent stops WhatsApp messages immediately.

You will not miss anything important. E-mail and SMS remain our primary channels. Every essential notice - account activation, payment confirmation, trip check-ins - is also sent by e-mail, so opting out of WhatsApp never means missing a message that affects your money or your booking.

Records. We keep a log of messages sent and delivered for security, dispute resolution and audit purposes. Message content is retained in line with the retention periods set out in this policy.