Terms and Conditions

Acceptance

Using GoTripBroker (gotripbroker.com) means accepting these Terms. GoTripBroker is an intermediary under IT Act 2000 and E-commerce Rules 2020, not a travel operator. Users must be 18+. Agents require GST verification before activation. Off-platform contact sharing before payment unlock is prohibited. After B2B contact unlock, direct settlement is at your own risk. Indian law governs. Contact: info@gotripbroker.com

Agent tiers: GST-registered and MSME (non-GST)

Vendors on GoTripBroker belong to one of two verified tiers:

• GST Verified - the vendor is GST-registered and issues a GST invoice for the tour.
• MSME Verified (No GST) - the vendor is a registered small business below the GST threshold, verified using its Udyam registration number. These vendors do not charge GST and issue a plain receipt, not a GST invoice. No input tax credit is available on such bookings.

The tier of every vendor is displayed on their profile and on every quote. Travellers who require a GST invoice can restrict their trip to GST-registered agents when posting it.

Booking types: personal, corporate and LTC/LTA

• Personal - a normal holiday booking.
• Corporate - the invoice is raised to a company with its GSTIN. Corporate trips are routed only to GST-registered agents who have confirmed they can raise company invoices.
• LTC / LTA - the traveller intends to claim leave travel concession/allowance. These trips are routed only to GST-registered agents who can provide a travel-fare breakup and tickets.

Eligibility for any LTC/LTA claim is determined solely by the traveller's employer or department, and not by GoTripBroker. GoTripBroker provides documentation only; it does not certify admissibility.

How we hold and release your money

When you pay through GoTripBroker, we do not hand the full amount to the vendor immediately. Funds are released in stages against verified milestones:

• 20% when the booking is confirmed;
• 60% once you confirm that your trip actually started as promised;
• 20% once you confirm the trip was delivered as promised.

On the first day of travel, and again at the end of the trip, we ask you a simple question: did it happen as promised? If you answer No or Partly, we freeze the vendor's next payment and open a priority dispute. We hold the money until your trip actually happens.

Hotel-or-Similar lock

Vendors must name the hotel(s) they are committing to when they quote. After you book, that hotel cannot be changed without your approval in the app. If you are moved to a different hotel without being asked, you can report it and the vendor's payout will be frozen while we investigate.

How quotes are ranked

By default we rank quotes by the vendor's Fulfilment Score - a measure of whether they actually deliver what they promised (trip confirmations, hotel substitutions, disputes and responsiveness) - and not simply by the lowest price. You can always sort and choose for yourself.

Platform fees

Our platform fee is charged per traveller and varies with the total value of the booking. The fee is the same for GST-registered and MSME (non-GST) vendors. For large groups the vendor-side fee is capped at a percentage of the booking value. The fee that applies to your booking is shown to you before you pay, and the fee applied at the time of booking does not change afterwards.

Messaging you on WhatsApp

Where you have opted in, we may send you transactional WhatsApp messages about your account and your bookings. These messages are part of the service and are not marketing.

Some of these messages ask you to confirm something that affects money. In particular, our trip check-in asks whether your trip started, and later whether it was delivered, as promised. If you answer No or Partly, we freeze the vendor's next payment and open a priority dispute.

If you do not answer a check-in at all, we send one reminder and then hold the payment for review by our team. Silence is never treated as approval, and we never release money simply because you did not reply.

You can reply STOP at any time to stop WhatsApp messages. Doing so does not affect your account, your bookings or your rights, because the same notices are also sent by e-mail.