Refund Policy

Eligibility

Refunds available for platform-paid bookings raised as disputes within 7 days. Vendor no-show: 100% refund. Cancellations: per Cancellation Policy. Service disputes: per admin decision. GST refunded proportionally (5% tour or 18% platform fee). Timeline: 7-14 business days after admin approval. Contact: info@gotripbroker.com

Refunds and the agent tier

Refunds follow the same policy for both GST-registered and MSME vendors. Where a booking was paid through GoTripBroker, the refund is processed against the original payment method after applicable deductions. Where the traveller chose to pay the vendor directly, GoTripBroker does not hold the funds and cannot process an escrow refund; the traveller must settle directly with the vendor.

Corporate and LTC/LTA bookings

Cancellation of a corporate or LTC/LTA booking follows the standard refund tiers. Platform fees are non-refundable. Where an LTC/LTA claim is rejected by the traveller's employer, this does not create a right to a refund from GoTripBroker or the vendor, as eligibility is decided by the employer.

Trip check-in and frozen payouts

If you tell us at trip check-in that your trip did not happen as promised, we freeze the vendor's next payment tranche and open a priority dispute. A frozen payout is not automatically a refund: our team reviews what happened and decides the outcome under this policy. Freezing the money simply means it has not left our escrow while the dispute is open.

Hotel substitutions

If a vendor moves you to a hotel you did not approve, you may report it. This freezes their payout and opens a dispute. Any refund or partial refund is decided under the standard refund rules in this policy.